From insight to implementation – designing what works starts with knowing what matters.

WHAT I DO

Hello! I’m Alissa Millenson – I also go by Al. I partner with B2B, SaaS, and AI-driven teams to turn complex workflows into intuitive, high-impact products and services — through research, service design, and product strategy. I specialize in supporting organization, team, and product transformation by clarifying what problem to solve, why it matters, and how to design for it.

Whether embedding AI into frontline tools or aligning enterprise systems across channels, I build experiences that scale with the people who use them. Working at the intersection of people, process, and technology, I simplify complexity, accelerate adoption, and drive outcomes that matter.

HOW I WORK

🌱 Service Mindset
🔎 Research Backbone
🧠 Systems-Aware Experiences

From prototyping in the field to setting up teams to aligning execs in the office, I partner across silos and lead with insight, empathy, and momentum.

Read more.

📌 CURRENTLY OPEN TO:

  • Founding or Staff-level roles in UX research, product design, or product management — where clarity, rigor, and outcomes matter.

  • Fractional leadership to elevate design maturity and team practices.

  • Embedded discovery sprints or MVP definition for messy, high-stakes spaces.

Get in touch.

Hired and Trusted By

What People Are Saying

  • “Al has the talent to make the complicated seem effortless while ensuring everyone is on board and excited about the journey."

    Senior Product Manager, B2B SaaS

  • "Alissa brought stakeholders together from technology with busy on-site operations teams to deliver substantial changes to workflow and applications.”

    Technology Lead, Renewable Energy

  • "Alissa has been integral to my progress. I leave our sessions with so much clarity and increased confidence in my abilities."

    Junior Designer & Researcher

  • "Her contributions have not only driven our project forward but have also set a new standard in user experience design for our team.”

    UX Director, Telecom

Latest Work Experiences

Lead Designer at bp Onshore Wind

Head of AI Product Design at Stealth Startup

Service & Interaction Design Manager at Fjord / Accenture Song

Senior Service Designer at Philips

Senior Consultant, Service Design & Customer Experience at Booz Allen Hamilton

Community & Mentorship

Mentor at ADPList - Top 50 Mentor in Service Design

Facilitator, Austin Women Entrepreneurs Task Force, City of Austin

Former Communication Co-Chair at Service Design DC

Writing & Articles

“Embodying Change: Trauma-informed Design, Human-centered Design” in The Routledge Companion to Practicing Anthropology and Design

“Research in Three Dimensions: How Fjord Mixed Modalities for Iterative Insights” in dscout People Nerds Blog